Frequently Asked Questions

The safety of our players is of paramount importance to us. To that end, we have a lot of security features like secure servers, permission checks, strong encryptions etc to ensure an end-to-end, 24/7 safe online gaming experience so your money, data and identity is always safe. We also have a world class support team ready to help you with any issues you might have.

Players from Assam, Andhra Pradesh, Meghalaya, Nagaland, Odisha, Sikkim and Telangana states are prohibited from playing real cash games online. The state government has passed an Ordinance amending the Gaming Act 1974 banning online Rummy in these states.

The state laws of Assam, Andhra Pradesh, Meghalaya, Odisha, Nagaland, Sikkim and Telangana? do not permit the residents of the aforementioned states to play real money games online. Hence, players logging in from these regions are prohibited from playing cash games at KickRummy. However, players from these states can still play free games offered by KickRummy.

The error message is displayed when players from Assam, Andhra Pradesh, Meghalaya, Nagaland, Tamil Nadu,Odisha, Sikkim and Telangana (states that prohibit real money gaming) try to join a cash game at KickRummy.

Having a PAN card is mandatory to play rummy games at KickRummy. Without a valid PAN card, your account details will be deemed incomplete and your KYC will not be verified.

You can have your KYC verified in a few steps:

1. Login to your KickRummy account
2. Click on the avatar on the top left corner of the screen
3. Go to the ‘KYC’ section
4. Enter your PAN number and upload a copy of your PAN
5. Click ‘Submit’

Once your KYC details have been updated it will take 24 hours for us to verify. We will send you an SMS and email on your KYC approval or rejection status.

If for any reason you do not possess a PAN Card, you may enter the following text: ‘UNIRV1234N’ into this field in your account section. Now, you will be able to carry out transactions, such as depositing money into your KickRummy account, placing bets in cash games, and even successfully withdrawing winnings.

You must be 18 years or older to legally sign up and play games at KickRummy. Players below 18 years of age are legally not allowed to play at KickRummy.

KickRummy is the best app to play all types of Rummy Games in India. The different Rummy games available at KickRummy include Deals Rummy, Points Rummy & Pool Rummy (101 & 201). At KickRummy, you have a wide selection of tables and innumerable Rummy tournaments to choose from.

At KickRummy, we use a Random Number Generator (RNG) algorithm to shuffle the cards in an unbiased and random manner. There is no human involvement whatsoever. Our random number generator (RNG) has been verified by iTech Labs, Australia. iTech Labs is a globally competent authority (ISO 17025 certified) for RNG verification and provides RNG certifications to gaming companies globally. In regards to our RNG algorithm, iTech Labs has found that the card sequences are unpredictable, non-repeatable, and uniformly distributed. You can view our RNG certificate here.

At KickRummy, we use a Random Number Generator (RNG) algorithm to shuffle the cards in an unbiased and random manner. There is no human involvement whatsoever. Our random number generator (RNG) has been verified by iTech Labs, Australia. iTech Labs is a globally competent authority (ISO 17025 certified) for RNG verification and provides RNG certifications to gaming companies globally. In regards to our RNG algorithm, iTech Labs has found that the card sequences are unpredictable, non-repeatable, and uniformly distributed. You can view our RNG certificate here.

Playing rummy is simple, easy and a lot of fun! The objective of Rummy is to win - by forming sequences and sets with the thirteen cards you are dealt and making a valid declaration before your opponents. As per the rummy rules, at least one pure sequence needs to be made along with another impure sequence and sets. An invalid declaration makes you immediately lose the match. So, it’s crucial that you know the basic rules of rummy and the different terms that are associated with it.

Here are some of the basic rules of Indian rummy that you must know:

1. As per Indian Rummy rules, the game is played between 2 to 6 players with one or two standard decks of cards (depending on the players at the table) along the printed joker cards.
2. Thirteen cards are dealt to each player at the start of the game. The remaining cards are kept face down on the table (closed deck) with the top card placed face up (this becomes the discard pile/open deck).
3. One random card from the deck is selected as the Wild Joker. All cards of that same face value can also be used as Wild Jokers.
4. Players pick one card from the closed or open deck and discard one card to the discard pile.
5. According to the rummy rules, players need to arrange all the cards in their hand to form at least one pure sequence and other valid sequences/sets.
6. Once a player has at least one pure sequence and other valid sequence/sets by grouping their 13 cards, they need to make a declaration.
7. The first player to make a valid declaration wins the game!

For more detailed information on how to play rummy, please visit our How to Play Rummy page: Click here

13 Card Rummy (Indian Rummy) is a cross between Gin Rummy and 500 Rummy. Indian Rummy is played by 2 to 6 players and is the most popular type of rummy that is played in the Indian subcontinent, enjoyed mostly at family gatherings or kitty parties, and especially during Diwali. For 2 players a standard deck of 52 cards is selected and for 6 players two decks of 52 cards are combined. To win, players must form sets or sequences (with at least one pure and one impure sequence) and make a valid declaration. The three most widely played 13 Card Rummy are:

1. Points Rummy
2. Deals Rummy
3. Pool Rummy

In Indian Rummy (Points, Deals and Pool) players are dealt 13 cards each at the beginning of the round.

A sequence or run is a combination of three or more cards of the same suit. Sequences can be either pure (7♠️, 8♠️, 9♠️) or impure (7♠️, 8♠️, Joker).

A set is a combination of three or more cards of the same value but of different suits (6♠️, 6♥️, 6♦️). A joker/wild joker can be used to make a set (6♠️, 6♥️, Joker).

Rummy is a game of skill and not a game of chance as declared by the Hon'ble. Supreme Court of India in 1968. Hence, online rummy is absolutely legal to play for free or cash.

A, K, Q, J has 10 points. Other cards (2, 3, 4, 5, 6, 7, 8, 9, 10) are equal to their face value.

After a round ends, losing players are penalised according to the summed up value of their unmatched cards (deadwood).

Indian Rummy differs from Gin Rummy in a lot of ways. Most importantly, in Indian Rummy 13 cards are dealt to players while in Gin Rummy 10 cards are dealt to the players. Also, Indian Rummy is played between 2-6 players while Gin Rummy is played between 2 players.

In Indian Rummy, an Aces (A) is worth 10 points.

During a player’s turn. he/she must pick a card from the top of the open or closed deck and discard one card from his hand to the discard pile (open deck).

The objective of Rummy is to win - by forming sequences and sets with the thirteen cards you are dealt and making a valid declaration before your opponents. As per the rummy rules, at least one pure sequence needs to be made along with another impure sequence and sets.

When playing Rummy on a credible platform like KickRummy, it is completely safe for you to register to play online rummy. We have the best RNG algorithm (random number generator) that guarantees fair play.

Rummy is very easy to learn and fun to play. Learn rummy in 10 minutes by going through our How to Play Rummy guide.

There are various theories as to where the name ‘rummy’ came from. Some believe the word 'rummy' comes from the word 'rum' which was a slang in Great Britain that meant odd, peculiar, strange or queer while others believe the word originated from Rum, the popular alcoholic beverage. There is also another theory that rummy comes from Whiskey Poker which eventually came to be known as Rum Poker and finally became simply Rummy.

Full count is the maximum possible points that can be scored by a player in a game (irrespective of the total value of cards in their hand).

The Joker card, also called the “Trump card”, can be used to replace any card to form an impure sequence or a set. Joker cards cannot be used twice in a single meld (two jokers cannot be placed next to each other).

No, you cannot pick up the whole discard pile. During your turn, you can only pick the top card from the discard pile (open deck).

Though there are over 40 types of Rummy Variants, the three main types of rummy played all over the word are - 13 Card Rummy, 21 Card Rummy and Gin Rummy.

Rummy is generally played between two to six players.

All Rummy variants have their own set of rules and are different from each other in some way or another. But, the fundamental rule of Rummy is to win the game by making sets and sequences (pure and impure) for a valid declaration.

While Gin Rummy is the most popular game of Rummy played in the United States of America, 13 Card Rummy (Indian Rummy) is the most popular Rummy game played in the Indian subcontinent.

The basic difference is that practice games can be played for free while cash games need to be entered with real money. Practice games can be played without making any deposit but to play cash games you need to deposit money and any money won playing cash games is real money.. You can enjoy both Practice Games and Cash games.

It’s easy peasy lemon squeezy! All you need to do is download the KickRummy app and register via your mobile number. For now, KickRummy is available on Android only while we are working tirelessly to release the iOS version soon.

Creating an account at KickRummy is an easy three-step process. Here’s how you do it:

1. Download the KickRummy app on your phone
2. Open the app and enter your mobile number
3. Use the OTP sent to your mobile number
4. And you’re done! :)

The KickRummy app is absolutely free to download, install and use on your phone. You can also play unlimited practice games for free on the app. But, you’ll need to use real money in order to play cash games or cash tournaments.

Yes! KickRummy is a certified gaming site with an internationally certified RNG algorithm and SSL certificate. So, feel free to play cash games or tournaments at KickRummy and win daily prizes.

Rummy is a game of skill and hence doesn't fall under gambling, as stated by the Honourable Supreme Court of India. It's completely legal to play online rummy for free or cash at KickRummy.

You can play rummy with real money or for free. KickRummy has free games in all variants which can be accessed through the “practice games”. For real money games, just click on Add Cash in the app to add money in a few simple steps. There are also freeroll (free-entry) tournaments you can play for which you can earn real cash!

At KickRummy, you can play Pool, Points, and Deals rummy in 2-player and 6-player formats. Start playing today!

One of the best features of online rummy is the amazing variety of games you can play. KickRummy offers several variants of Indian rummy to play online. You can play any of its three rummy variants on our platform for free or for real money: points rummy, pool rummy, and deals rummy.

The mobile number is used to verify your identity and you also get all your OTPs and important messages on your number. Sharing the email ID is optional but highly recommended to get confirmation on your deposits/withdrawals. We’ll also be sending exclusive offers for you to enhance your gaming experience at KickRummy.

You can try resending the OTP again. If it still doesn’t work, it might be due to network issues. You can also try restarting your phone or contacting your service provider.

This might occur if your internet connection is unstable or your internet speed is too slow. Please check with your service provider.

We have a dedicated customer support team happy to help you with any queries you might have. You can write to us at: care@kickgames.studio.

In the event you don’t remember your password and wish to reset it, all you have to do is click on the “Forgot Password” button in the login page. You will be prompted to provide your email ID that you used to register at KickRummy. We will send a password reset email to your email address with instructions on how to reset your password.

You can view/edit your account information by logging into your KickRummy app. Click on the avatar on the top left corner of the screen and go to “My Account”. You can now view your information or edit it.

No, you can enjoy online rummy at KickRummy only if you are from India and are playing from one of the India states which allows online real money gaming.

No, you can enjoy online rummy at KickRummy only if you are from India and are playing from one of the India states which allows online real money gaming.

Unfortunately, you cannot change, delete, or update the mobile number once registered.

There is no limit to the number of games you want to play. But, we encourage all our players to take the lead and play responsibly.

RNG stands for Random Number Generator. RNG in online real money games is an algorithm that randomly decides a number value and implements it into the game when called for. KickRummy uses an internationally certified RNG algorithm to guarantee fair play by ensuring the cards dealt are random and unpredictable. You can view our RNG certificate here.

If your internet connection is lost while you’re playing at KickRummy, fikar not! You will immediately be set on ‘Auto-play’ mode for the duration of your disconnection. Once your internet connection is working properly, you can login back to KickRummy and take over.

The Internet works by sending and receiving data. Playing at KickRummy requires a steady and stable internet connection. So, even minor fluctuations may lead to you getting disconnected from the game. To get the best experience, we recommend our players to have a strong device signal by always connecting to a reliable internet connection like a broadband wifi or 4G/5G connection.

You can write to us about anything at care@kickgames.studio along with the complete details. Please ensure you provide enough information like date, table ID, screenshots etc. so that we can make a thorough investigation. All player suggestions, complaints or feedback are kept confidential and we will seek to provide a reasonable resolution within the turnaround time.

When playing a rummy cash game, your winnings will be instantly transferred to your Kick Wallet. In case you are playing a cash tournament, your winnings will be transferred to your Kick Wallet after the tournament is finished. Once your winnings are transferred to your Kick Wallet, you can withdraw the same to your bank account.

KickRummy is a Thawte SSL Secured platform which ensures that your money, data and identity are always safe and secure. OFFERS & PROMOTIONS FAQs

Bonus Cash is additional promotional cash that players can earn by making a deposit with a coupon code or while playing cash games. There are two types of Bonus Cash at KickRummy - InstantCash and GameCash. BonusCash can only be used to play rummy games and is non-withdrawable.

InstantCash is bonus cash that is instantly transferred to your Kick Wallet and can be used to play rummy games. InstantCash is non-withdrawable and a player can only use this to play rummy cash games.

GameCash is bonus cash which is locked. As a player keeps playing different cash rummy games, GameCash is released (in chunks) and is reflected in a player’s Kick Wallet.

If you make a deposit using the correct bonus code applicable and are eligible for a bonus, your bonus is automatically added to your Deposit Balance. The bonus is then disbursed from your Bonus Balance into your main account while you play cash games, as a prespecified percentage of the amount (depending on the offer) you lose to your opponent when he/she wins a game against you.

If you are a cash player on KickRummy, your balance is divided into two accounts: Deposit Balance and Withdrawable Balance. The Deposit Balance includes all the amount you have deposited and all the amounts you have earned as bonuses. The Withdrawable Balance includes all the amounts you have won.

Your total cash amount is the sum of the balance in your Deposit Balance and Withdrawable Balance. You can use all of this amount to play cash games on KickRummy at any time.

For example, if your Deposit Balance is Rs. 100 and your Withdrawable Balance is Rs. 400, your total balance will be Rs. 500. You can use all of your balance to play cash games and tournaments but you can withdraw only Withdrawable Balance, not Deposit Balance.

Yes. In case you’d like to delete your saved credit/debit card details, please drop us an email with your request to care@kickgames.studio and we will ensure the same is deleted from the backend.

We offer multiple payment modes to add money to your KickRummy account. You can add money using Credit or Debit Card, Net Banking, UPI, and Wallets like Paytm. Don’t forget to choose one of the many coupon codes while adding cash – these codes will give you an extra bonus (InstantCash/GameCash) on your deposit. Just follow these steps:

1. Log into the KickRummy app
2. Click on the "Add Cash" button on the right hand side of the screen
3. Enter the amount you‘d like to deposit or select one of the predefined amounts
4. Choose a coupon code (if applicable) and apply it
5. Select your choice of payment method and click on the ‘Pay’ button to complete the deposit!

If the amount has been debited from your bank account but the transaction failed, your bank will refund the money within 7-10 business days. Rest assured, your money is safe with the bank and will be refunded back to you.

This happens because your transaction failed due to an issue with the payment gateway and the money hasn’t reached your Kick Wallet. In this case, your money will be refunded back to your bank account in 7-10 working days.

We request our players to ensure they check the denomination they enter before they add cash at KickRummy. Because, once done, the amount is added to the deposit balance, and players will not be able to withdraw that amount.

The minimum deposit amount at a given time at KickRummy is ₹100.

The maximum amount you can deposit at a given time is ₹2,00,000 at KickRummy.

Absolutely! Your money is absolutely safe with us. You can enter your bank account and IFSC and withdraw the funds into your account. All withdrawals are processed via IMPS. You can withdraw anytime on all 365 days in a year, including bank holidays.

Withdrawals at KickRummy are instant. This means that once you place a withdrawal request, we will instantly process it and have it transferred to your bank account (after a fraud check).

The minimum withdrawal amount at a time is ₹100 at KickRummy.

The maximum withdrawal amount at a given time is ₹2,00,000 at KickRummy.

You can only withdraw an amount that is equal to or less than the amount shown as your ‘Withdrawable Balance’. Please note that your ‘Withdrawable Balance’ should be minimum ₹100 or more for a successful withdrawal request.

Follow the steps below to withdraw cash from your account:

1. Log in to your account and click on “My Account.”
2. Click on the “Withdrawals” option.
3. Enter the amount, fill in your bank details/UPI details, and complete your KYC (if not already done).
4. Click on “Continue.”

You can make three free Cash Withdrawals in a calendar month. Any subsequent/additional cash withdrawal requests within the same month will attract Rs.20 processing fee which will be deducted from your withdrawal amount. You are free to request a cash-out in the subsequent month, which will not be charged provided it is within your free cash withdrawal limit.

For placing a successful withdrawal request, players must have their KYC verified (email, PAN and bank account details). For cumulative withdrawals above ₹10,000, verification of PAN (Permanent Account Number) is mandatory.

There are no restrictions on placing withdrawal requests, but please make a note of the following to avoid rejection of your withdrawal requests:

1. Ensure that your KYC is complete.
2. Withdrawals into any bank accounts located in Assam, Andhra Pradesh, Meghalaya, Nagaland, Tamil Nadu,Odisha, Sikkim and Telangana are prohibited.
3. Withdrawals will be processed only if valid identification proof is provided. If the withdrawal is more than Rs.10,000, providing PAN is mandatory.

If no unusual gameplay activity is identified, your withdrawal will be processed immediately.

Yes, an SMS will be sent to your registered mobile number confirming the same.

If your withdrawal is delayed, it might be due to an issue from your bank’s payment gateway partner. There is no cause for concern though, as your request will be processed within 48 to 72 business hours from the date of transaction. (excluding weekends & bank holidays). Rest assured, your money is safe and will be transferred to your bank account.

If your withdrawal was processed by the bank but you still haven’t received the amount, please send us an email with your bank statement (from the date of withdrawal till date) in PDF format to care@kickgames.studio. Please ensure that the statement has complete details like date of transaction, amount, etc. We'll take it up with your bank and ensure the amount is credited to your account at the earliest.

Yes, your KYC details need to be verified for processing any withdrawal requests.

If no unusual gameplay activity is identified, your withdrawal requests will be processed immediately through IMPS or it will be processed next working day through NEFT. Please note that NEFT will not be available on the 2nd and 4th Saturday of the month or during bank holidays.

There are two possible reasons for this:

1. Incorrect bank details (wrong bank account number or incorrect IFSC code)
2. An issue from the bank end

In either case, the amount will be credited to your Kick Wallet and you’ll have to raise a new withdrawal request.

No, you can only withdraw your Kick Wallet balance to your bank account.

You can only withdraw your Kick Wallet balance to your bank account.

Starting from April 1, 2023, online gaming platforms will be subject to new tax regulations approved by the Indian government. According to the new Finance Act, 2023, online gaming platforms must deduct tax at source (TDS) either at the time of withdrawal or at the end of the financial year. The TDS rate will be 30% of a player's net winnings, which means the sum of all winnings minus the total entry fee paid by the player in the year. This tax will only apply to the extent that the net winnings are withdrawn.

'Net winnings in a game' means the total amount won by the user in a game minus the total entry/joining fee paid in that game. 'Net winnings' in any period means the sum of net winnings in all games played in that period.

TDS is calculated as 30% of the net winnings, but only if the net winnings are greater than zero. If the net winnings are negative, there will be no TDS deducted. So, if the net winnings are ₹1,000, then the TDS deducted will be ₹300, which is 30% of the net winnings.

No, you will not be required to pay TDS at the end of a cash game or tournament, even if you win more than ₹10,000. However, please note that your winnings will be considered for the calculation of net winnings, and TDS will be applied when you withdraw your winnings, according to the new policy.

In the event that your net winnings reduce or become negative at the end of the financial year, you may file your tax returns and claim refunds from the income tax department based on your overall tax liability. It's important to note that you should consult with a tax adviser for more information on this process. KickRummy will provide TDS certificate(s) that you can use to file your tax returns. However, please be aware that KickRummy will not refund any excess TDS to players.

No TDS will be deducted on any withdrawals made until 31st March 2023. Any balance in your account on 31st March 2023 will be carried forward to the following day. However, please note that for any withdrawals made on or after 1st April 2023, TDS will be calculated based on the net winnings from the games played starting from 1st April 2023 onwards.

To initiate a withdrawal, it is mandatory to finish your KYC, which includes verifying your Aadhaar Card and PAN details. Please complete your KYC verification before placing a withdrawal request.

TDS will only be applicable on redemptions where you have positive net winnings that have not been taxed yet. The amount of TDS deduction depends solely on your net winnings. If you have paid TDS in previous withdrawals, then no TDS is applicable on withdrawals till your net winnings exceed the amount for which you have already paid TDS.

TDS is only applicable if you have positive net winnings. If TDS was not deducted on a previous withdrawal, it's possible that you didn't have positive net winnings at the time. Please check your account summary to confirm your net winnings for both withdrawals.

Cash tournaments are rummy tournaments where players enter the tournament by paying an entry-fee. Since multiple players play these tournaments, the buy-in to winning ratio is huge! This means that you can effectively win a bucket load of cash by playing your best rummy game. Check out some of the most popular cash tournaments hosted on KickRummy: Click here

Freeroll tournaments, unlike cash tournaments, are free tournaments that require no entry fee but have prizes in the form of real cash. Freeroll tournaments give players a chance to win real money or get free entry to mega cash tournaments. Check out our ongoing free tournaments here: Click here